Frequently Asked Questions
General
Are your products compatible with LEGO® products?
Yes! All BrickForge products are designed to be fully compatible with standard LEGO® minifigures. They fit perfectly with official LEGO® bricks and figures.
What materials do you use?
We use premium ABS plastic (the same material used in LEGO® products) and POM plastic for certain accessories. Both materials are durable, safe, and provide excellent clutch power.
What product categories do you offer?
We offer a wide range of minifigure accessories and themed collections: Weapons, Shields, Helmets, Armours, Capes, Medieval Lords, Dark Abyss Army, Custom Print Tiles, and Custom Mini Site (full custom minifigure printing). Visit our Shop to browse all categories.
Custom Print Tiles
What are Custom Print Tiles?
Custom Print Tiles are LEGO®-compatible flat tiles printed with your chosen design, image, or text. They’re perfect for custom shields, signs, artwork, game boards, business cards, or any creative project. We use high-quality UV printing directly onto genuine ABS tiles for a durable, professional finish that won’t peel or fade.
What tile sizes are available for custom printing?
We currently offer custom printing on 1×1, 1×2, 2×2, and 2×4 tiles. If you need a different size, contact us at info@brickforge.ca and we’ll do our best to accommodate your request.
How do I submit my design for a custom tile?
Simply place your order through our Custom Print Tiles category and upload your design file during checkout. We accept PNG, JPG, SVG, and PDF formats. For best results, submit high-resolution images (300 DPI or higher). Our team will review your design and reach out if we need any adjustments before printing.
Can I return or get a refund on custom printed products?
Because custom products are made specifically to your order, they are non-refundable and cannot be returned or exchanged once production begins, unless the product arrives with a manufacturing defect or quality issue. If you receive a defective custom item, contact us within 7 days with photos and we’ll provide a replacement or full refund. See our Returns & Refund Policy for full details.
How long does it take to produce custom tiles?
Custom Print Tiles typically require 3–7 business days for production before shipping. You’ll receive a shipping confirmation with tracking once your order is dispatched. Rush orders may be available — contact us to inquire.
Is there a minimum order quantity for custom tiles?
No minimum order! You can order as few as a single custom tile. Bulk discounts are available for orders of 50+ tiles — email us at info@brickforge.ca for a quote.
Custom Mini Site
What is the Custom Mini Site service?
Custom Mini Site is our full custom minifigure printing service. We can print custom torsos, legs, heads, and accessories to create fully personalized minifigures. Whether you want a custom character, a corporate mascot, wedding cake toppers, or event giveaways — we can bring your vision to life.
How does the Custom Mini Site ordering process work?
Browse our Custom Mini Site category, select the components you’d like customized, upload your design references, and place your order. Our design team will create a digital proof for your approval before we begin printing. Production begins only after you confirm the proof.
Shipping & Orders
Where do you ship?
We ship across Canada and to the United States. Free shipping is available on orders over $75 CAD within Canada (or $50 for GTA orders). US flat rate shipping is $12.99. See our Shipping Info page for full details.
How long does shipping take?
GTA orders typically arrive in 1–3 business days. Ontario orders take 2–5 business days. Rest of Canada is 5–10 business days. US orders take 7–14 business days. Custom products require an additional 3–7 business days for production.
What is your return policy?
We offer a 30-day return window for standard products. Items must be unused and in original packaging. Custom printed products (Custom Print Tiles, Custom Mini Site) are non-refundable unless defective. See our Returns & Refund Policy for full details.
Do your prices include tax?
Yes! All prices on BrickForge include GST/HST. The price you see is the price you pay — no surprises at checkout.
Other
Are you affiliated with the LEGO® Group?
No. BrickForge is an independent company and is not affiliated with, endorsed by, or sponsored by the LEGO® Group. LEGO® is a trademark of the LEGO Group of companies, which does not sponsor, authorize, or endorse this site.
Have more questions?
Feel free to reach out to us via our Contact page or email us at info@brickforge.ca. We typically respond within 24 hours.